The most common question
Yes, you keep your phone number.
Your customers dial your business number. End Voicemail only picks up when you don't. They still call your normal number, and our number does not show on their screen.
How it works
- 1
Customer calls your number
They dial the same number on your business card, website, Google listing — exactly like before.
- 2
Your phone rings first
Always. You decide whether to pick up. If you do, the AI isn't involved at all — it's your customer talking to you.
- 3
If you don't pick up, the AI answers
Conditional call forwarding kicks in after about 20 seconds (around 4 rings). On Telus, Koodo and Public Mobile you can set 10, 20 or 30 seconds. The agent introduces itself with YOUR business name. The caller never sees our number on their screen.
- 4
You get a call summary
Caller name, phone, what they need, and who to call back first. Email is the default; Telegram can be connected for faster phone pings.
What stays the same
- • Your business number on every marketing surface
- • Caller ID when you call them back
- • Your existing carrier. Some plans bill forwarded minutes (Bell, Fido, Koodo, Telus, Virgin); Rogers uses your plan minutes; Freedom is free in Canada. We show your carrier's rate in setup.
- • How customers reach you
What's new
- • Calls get answered when you can't
- • Email summaries, with Telegram optional for faster alerts
- • A dashboard of every conversation
- • One-tap call-back on hot leads
One catch: carrier voicemail must be removed first
Conditional call forwarding and carrier voicemail share the same network slot. Rogers and Fido say conditional forwarding will not work while voicemail is on. Most other carriers behave the same way. Call your carrier and ask them to remove voicemail from your line. It's a 5-minute call. We give you the script + the support number during setup. Prepaid plans on Telus and Koodo, and Lucky Mobile, cannot forward calls. On iPhone, also turn off Live Voicemail in Settings > Phone > Live Voicemail. Apple, Rogers and Virgin Plus all name it as the thing that breaks conditional forwarding.
50 activation minutes included · Card required to activate your number · Cancel anytime